Billing Questions

To keep the billing process of our practice smooth and hassle free, we use medical billing and practice management services of CareCloud. Our office works closely with CareCloud to ensure that your health insurance company is billed accurately and promptly.

CareCloud is a leading healthcare information technology solution provider that offers comprehensive modern solutions that ensures our workflow of healthcare business runs smoothly. CareCloud’s modern set of tools and procedures identify and eliminate billing errors from their root. If you have any queries regarding your medical billing, feel free to contact patient help desk support at (866) 592-6822 or fill out the contact form so that they can get in touch with you as soon as possible.


CareCloud  Tel: (866) 592-6822  Email:


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Frequently Asked Questions

Q: How to make an appointment?

A: We see patients by appointment only. You can make an appointment either by calling the office at 301-769-6640 during business hours or by emailing us at Email Address or by registering through at the Patient Portal

To take care of the urgent need of registered patients, we have a limited number of same-day appointments available. Call early in the day, as these spots fill up quickly.

  • Calling the office at 301-769-6640 during business hours
  •  You can also make an appointment by clicking at Patient Portal.
  •  You can also make an appointment by visiting our website ( 24/7

Q: How I can reschedule/cancel my appointment?

A:  If you need to reschedule/cancel your appointment. Please give us 48 business hours to avoid $50 no show fee. You can reschedule/cancel an appointment by calling at 301-769-6640 during the business hour or and by using Patient Portal.

If you are an existing patient and are not sign up to the Patient Portal. Please download “talkphr” app or by visiting the link and follow the sign-up instruction.

Q: How Patients can make payment?

A: For your convenience, you can make payment

i) Credit cards (Visa, Master Card, and Discover Card). Please note that there is a $2.00 credit card processing charge.

ii) Checks

iii) Cash

Q: How I can get a referral letter to see the specialist?

A: You need to make an appointment for referrals. Our referral department will issue you a Referral Letter within 48 business hours and make it available for you on Patient Portal. If you have post due balance, we will request you make payment before issuing you a referral letter.

Q: How I can get Prescription/Prescriptions refills?

A: We take prescription refills request only from pharmacies or PHR messages. Please review the following guidelines

• Prescriptions will not be filled if you have an overdue balance on your account. Please call the office at 301-769-6640.

• To avoid error, we electronically transmit your prescription to your pharmacy. Please provide us with correct and complete pharmacy information to prevent confusion and wastage of time. You can also review the prescriptions on Patient Portal.

• We will not issue refill if you have not seen by our Providers for more than six months.

• No prescription by another physician will be filled without an office visit and examination by our physician.

• No narcotic or antibiotic will be prescribed without an office visit and examination by our physician.

• Please allow 48 business hours to process your prescription. After 48 hours, call your pharmacy or view of Patient Portal to make sure your prescription has transmitted to the pharmacy and ready for ready for pick up.

Q: What topics I should consider before the visit?

A: We encourage all the patients to review the following topics carefully to make our patients visit a pleasant experience.

i) If you are a new patient, please download and print a copy of the forms from the website . Please fill it out and bring it with you to our office for your first visit. Also, print and sign the office policy, HIPPA policies and Patient Registration form and bring with you.

ii) A list of your prescription medications, OTC medications, vitamins, and other supplements.

iii)  Please bring your medical record with you. If you do not have a medical record, we will contact your previous physician and obtain them.

iv) Bring Driver's license or other picture ID and Insurance cards

v) At the time check-in, please update any change in your address, email, telephone numbers, and insurance.

vi) Please arrive at least 10 to 15 minutes before your appointment time.

vii) If your insurance company requires to change the Primary Care Provider (PCP) before your first appointment. Please contact your insurance company to change the PCP on your insurance record to Progressive Medical Care or Dr Tehseen Naqvi.

Q: Billing Questions?

A: If you have billing related question, please review your payment history on Patient Portal. If you still have a question, please call our billing management company CareCloud at 650-talkEHR (825-5347).  

Q: What to bring at the appointment?

A: You should bring the following items at a visit

i) Write down all the questions and concerns and discuss with the Doctor.

ii) List of Prescription medications, OTC medications, Vitamins, and herbal drugs.

iv) Medical Record from previous doctors and hospitals.

v) Insurance and Photo ID Card/Cards: If your insurance assigned a specific Primary Care Provider (PCP), then call and change PCP to Progressive Medical Care or Dr Tehseen Naqvi

Q: Which Insurances we take?

A: We take most insurance carriers; the following are a few examples. Please call at 301-769-6640 to verify.


  • Amerigroup        (b) Medstar Family Choice     (c) Maryland Physician Care (d) United Healthcare Community Plan (e) Aetna Better Health of Maryland


Medicare Part B


Commercial Insurance: We accept most commercial insurances, following are a few examples. If you do not see your insurance, please contact our office at 301-769-6640.




Anthem Blue Cross and Blue Shield

Golden Rule Insurance Company

Blue Cross Blue Shield

Cigna Health Spring

Coventry Health


Care First-Blue Cross Blue Shield

Care First

Disability & Auto Insurances



John Hopkins Healthcare

Medicare Part B


National Postal Mail Handlers Union (NPMHU)

United Health Care

Q: If I do not have insurance/Self-pay?

A: If you do not have health insurance and need to see the doctor. We offer following programs for self-pay patients

  • Subsidized rate for the office visit, please call for more information.
  •  We also offer convenient Payment plans.